PDA

View Full Version : Server connection issues (oct2015)



foradventures
10-15-2015, 06:12 AM
Dear Ubisoft team,

Love the game, but see more connection errors lately.

ProfileID: 157192
Device Model: iPad mini 3
Language: English
Describe your problem as clearly as possible: Starting from yesterday I'm receiving all kinds of server errors and can't progress by hatching an egg. It's either Connection failed or a specific hex error code, mostly random. I can email you screenshots should you need them. Tried connecting from two different networks, no proxy, same result.
I'm on adventure 66.

Ubi-Mya
10-15-2015, 09:17 AM
Hello foradventures,
Welcome to Rayman forums :)

A new update has been deployed yesterday and could be the reason of these errors.
I'm reporting this to the team right now, thank you for telling us.

Also, if you could, we would like to have some screenshots of the errors, please!
Thank you!

Edit:
I believe that Uplay had problems yesterday, this might also be the problem.
Do you still have these issues now?

foradventures
10-15-2015, 02:06 PM
Still do.

Screenshots Oct13-15 below:

https://yadi.sk/i/SP2gdovHjkhnR
https://yadi.sk/i/2JwhN7BxjkhnX
https://yadi.sk/i/fUGOBE7ljkhrM
https://yadi.sk/i/5mQolPvejkhrh
https://yadi.sk/i/zBI8O4AejkhrR
https://yadi.sk/i/1LM326--jkhtw
https://yadi.sk/i/nYp3ipaRjkhu6

foradventures
10-15-2015, 02:10 PM
Latest (1 minute ago) error was even kinda beautiful in a way: https://yadi.sk/i/fY257dEPjkiTZ

Ubi-Mya
10-16-2015, 09:38 AM
Hello,
Thanks for your answer.
I'm sorry but I'll need more details!
- Did you update the game?
- Do you still have a profileID?
- Can you give us the name of your device (located in your phone settings), or at least tell us if it contains special characters (such as ,?;.:/!" etc). Also is it writen in cyrillic alphabet?
Thank you :)

foradventures
10-16-2015, 08:08 PM
Surprise-surprise, the problems are gone. Great update by the way, keep it up,

guest-wdEc5qP8
12-04-2015, 01:13 PM
Have the same problem plz help mee

z3r0c0o1
12-04-2015, 03:24 PM
Same issues as described above, code is 0x03010481

ProfileID: 363061
Device: Apple TV 4th Gen & iPhone 6s
Server: Prod (WiFi)

Jcthola
12-04-2015, 03:58 PM
Hi, i have the server error in my Rayman Adventures game in this link you can find some images that will help you.

I havent even a Profile ID
iPhone 6 ios 9.1

https://drive.google.com/open?id=0B3HH1RcJzKX4M0I2cGtMaFZDLWM