View Full Version : PC CD key activation:key already in use also cant see question on my question history

09-22-2015, 02:06 PM
I just bought this game farcry 3 and when I tried to install it and gave the cd key showing cd key is in used with another account.So, I searched on ubi support and submitted a question regarding this but I cannot see anything on my question history page wtf?Also I have 2 ubi soft account as far as I remember,I logged in on the other account there I cant find any game.Please help ...

09-22-2015, 07:02 PM
for CD key and activation / account problems its best to call UBI Support on the phone during regular support hours

if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here

by clicking on My Questions in the upper left corner of that page

or call them on the Phone during Regular Support Hours

US support
https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket

you can also try to contact them via social media

facebook https://www.facebook.com/UbisoftSupport

and Twitter

or Phone USA
(919) 460-9778
PHONE - English.
Customer Support / Technical Support / Uplay Shop Support.
Technical Support / Uplay Shop: (919) 460-9778.
Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.

if you live in another region support info/ and hours / and contact numbers can be found here

09-22-2015, 07:36 PM
Sadly...I did try to make a ticket for resolution I have mentioned it on my first post.....I cant see a damn thing on my question history.How am I supposed to know if any ticket is opened?Also I live in India so I prefer not to call than contact through forum.

09-22-2015, 07:45 PM
keep in mind it can take up to 48 hours to get a response on a ticket

i'd try opening another if your unsure your ticket went through .....or try to contact them Via Social media from the links i provided you above

good luck!

09-22-2015, 07:50 PM
I did try atleast 5 times still nothing showing on my question history page guess it will appear if anyone reply to my ticket idk.Also sent a message on fb...so far never had any problem with ubisoft games farcry 4 is running fine.

09-27-2015, 07:29 AM
Well I posted a ticket or question on 23 sept...still no respond from ubi support team.This is getting really irritating.