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p.ludanyi
09-15-2015, 06:01 AM
ok re-installed hard drives and did a water cooling service, and by that i mean fully stripped computer out and rebuilt. This includes same hardware i was previously using. however i had to re-install my hard drive as there was technical issues with not loading up the operating system.

Here goes the issue i am having :

I bought Anno 2070 through steam at the 18th june 2015, i launch uplay ,and activated product when it asks enter cd key, everything says ok this is in the uplay program.

now when i click play eigther through steam or uplay i get a windows with the above error 2002 or exceeded activations. uplay is still logged into my account were anno 2070 was activated and steam is trying to set up the game for the first time every time i try to contact support my ticket is not shown.

can someone please help me with the issue i am having so i can play Anno 2070 again.

thank you.

UbiSeraphim
09-15-2015, 10:22 PM
Hello nahoski1969, and welcome to the forums!

Thanks for trying to open a ticket, it means a lot. :) This sort of issue needs to be handled by one of our technical support staff.

If anyone runs into this "exceeded activations" message, please do one of the following;

1) Open up a support ticket at https://support.ubi.com and our agents can help. (But I know you said it wasn't working for you, so please go on to #2)
2) Contact our support team through Facebook (facebook.com/UbisoftSupport) or Twitter (https://twitter.com/UbisoftSupport).
3) (I suggest this one the least, as it's the slowest option) Contact a tech support member through PM. They can help you out, but it can be slower than opening a ticket depending on when that agent comes into the office.

Please do one of these and our agents can help you out. Thanks!