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QuadraticAdam
09-14-2015, 10:54 PM
Ubisoft
Senior Community Manager
Communications & PR
United States
United States – Morrisville


*Job Description


Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking a full-time (40 hour/week) Senior Community Manager for its Player Experience department. This individual will report to the Manager, Community Engagement, and will be responsible for day-to-day oversight of a small group of Community Managers. The Senior CM will be responsible for partnering with community team members, development partners, and customer support personnel to help with community management operations within the NCSA Customer Relationship Center. The ideal candidate is a creative and passionate gamer who is comfortable with online communities and social media, with excellent communication skills and the ability to thrive in a highly dynamic production environment with a distributed team.

RESPONSIBILITIES:
• Engage in the day-to-day mentorship of their group of Community Managers
• Help coordinate the execution of the community engagement strategy across all team-supported products. Identify professional development opportunities for Community Managers and provide guidance/mentorship for their professional growth
• Implement strategies and tactics that are informed by a comprehensive understanding of the live operations of community management and community management best practices
• Research, extrapolate, synthesize, and share community management guidelines and best practices
• Monitor CM activity to ensure application of guidelines and best practices
• Create a fun, collaborative environment with a shared passion for community engagement
• Educate and help monitor the application of common policies such as Code of Conduct, Moderation/Banning policies, and Crisis Escalation. Identify messaging best practices, partner with individual CMs to execute, then document results and iterate on approaches as necessary
• Facilitate the creation and sharing of community management best practices, and document post-mortems and key program results to help improve future performance. Leverage learning to support the creation of proposals for team engagements with new partners
• Improve and standardize community reporting metrics across products, including researching and identifying possible tools to improve the gathering/reporting of forum and social media analytics. Create recurring reports capturing a snapshot of overall community health across products; share/contextualize engagement metrics

Requirements
• 3-5 years experience in a community management or customer service role. Experience in the video games industry a significant plus
• Previous experience with user moderation in a digital/online environment, including experience working with forum, live chat, or other game mastering tools
• Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences
• Strong understanding of social media services, mechanics, and trends, especially Facebook and Twitter
• Strong organizational skills and an independent, self-motivated work style
• Proficiency with MS Office, especially Word, Excel, and PowerPoint
• Previous experience with customer first-contact, de-escalation, and management of a team of 3-5 people a plus
• A passion for gaming


About Ubisoft
Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs. For the 2014-15 fiscal year Ubisoft generated sales of €1,464 million. To learn more, please visit www.ubisoftgroup.com (http://www.ubisoftgroup.com).

Employment
9197BR

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x-BlackKnight-x
09-15-2015, 04:47 AM
UbiSoft forgot to mention one job requirement:

"Willing to look the other way and avoid confrontation with players in game forums who are dissatisfied with our products even when they know they are correct based on massive flaws in development practices and are using their games not for entertainment but exclusively generate income at the lowest possible amount of customer service support."

Aguton
09-15-2015, 12:18 PM
This topic not being an unofficial event, I'll close the thread.