PDA

View Full Version : After UPlay update, AC China asks for activation code.



blackroseMD1
04-23-2015, 06:15 PM
I was playing the game just fine yesterday, and I assume I got it for free because I bought the ACU season pass before they killed it off. Now, when I go to launch the game, it asks for an activation key. I tried the one from the ACU season pass, but that didn't work.

Did I just lose access to the game for no apparent reason? Did the UPlay update screw everything up? What's going on?

Edit: If I click on the link in the part that says "blackroseMD1 played Assassin's Creed Chronicles: China", it opens up Steam and takes me to the Steam store, where it still says that I don't own it. This is ridiculous.

Edit 2: Now it's just gone from my UPlay entirely, although it says online that I own the game.

UbiVolfbane
04-23-2015, 09:50 PM
We'll be more than happy to investigate this for you. If you haven't done so, please contact your region's Support team with your serial key. You may do so here: http://support.ubi.com. In the meantime, feel free to try by phone (https://support.ubi.com/en-US/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI).

blackroseMD1
04-23-2015, 09:58 PM
Thanks. I did a live chat with a rep, and she told me that the game lead says it's an issue that hasn't been seen before. I've opened a ticket.