View Full Version : Unable to Open a Support Ticket

02-10-2015, 04:47 PM
Each time I try and raise a new Ticket nothing happens. After I fill out the details, add my attachment, and click continue nothing further happens although it appears the ticket is logged. When I click on My Question history, however, there is zero questions in there. Is this just me having this issue ? I am using Firefox browser on Win 7.



02-10-2015, 04:49 PM

please ensure your java is upto date - and you have no pop up blockers or other plugins running.

You should see a 'submit question' button after the site suggests some fixes for your issue - if you don't see that - or click it - your ticket won't be submitted.

Its worth checking with another browser or PC - if you can't see this button.

02-10-2015, 05:19 PM
Thanks very much for the quick response. I will try the steps you suggested.

I can confirm this fixed - it was my Ad Blocker software.

02-10-2015, 05:44 PM
Great - thanks for posting back.